FAQ's
Ordering
How do I purchase an CityPickle Gift Card online?
At the current time we do not offer gift cards.
Can I cancel or modify my order after it has been placed?
Once an order is placed, it cannot be canceled or modified. This includes adjustments to size, color, or any other changes to the item that was ordered.
When will my card be charged?
Full payment for your order will be charged to your debit/credit card at the time of purchase, though your banking institution may reserve the order amount in your account upon submitting your order.
Shipping, Returns & Exchanges
When will my order ship?
Once orders have been placed, they typically will be fulfilled and ready to ship within 2-3 business days. Orders shipping directly from our vendor partners are shipped per their service levels.
What is your return policy on items that are on sale?
There are no refunds or exchanges for sale merchandise. All sales are final for merchandise purchased during any sales events.
May I get a refund for merchandise purchased at full price?
Full refunds are available for full price merchandise returned within 30 days of purchase, unopened, unwashed, with tags attached. Exclusions may apply.
May I exchange an item I bought on CityPickle's website or in-store?
We are unable to process exchanges at this time. In lieu of an exchange, please return the item and place a new order.
Do you ship internationally or to PO boxes?
Currently, we are only able to accept and fulfill orders in the United States. We do not ship to PO boxes. Orders without proper address validation will be cancelled.
Do you offer different levels of shipping services?
We are currently unable to offer any shipping options apart from FedEx Ground from our warehouse. Orders typically fulfill within 2-3 business days, and are received within 7-10 business days, depending on shipping location. Orders over $99 receive complimentary shipping. For orders under $99, there is an $7.99 flat rate shipping cost. Please note all shipping services occur once your order is shipped from our warehouse.
Get in touch
Have questions about your order, or a general inquiry?